Following a Service Review a business case was submitted and approved for the upgrade of telephony.
Current equipment is based on old technology, which prevents the full roll out of agile working. In addition, the annual support costs are £173k.
The main objectives of the tender exercise are to upgrade telephony whilst ensuring the 999 service is not at risk during the project.
The route to market chosen is the recently awarded Crown Commercial Services Network Services Agreement RM1045.
The investigation and evaluation of all procurement routes has been conducted in a fair, comprehensive, thorough and transparent way.