The PCC is the appropriate authority to handle a complaint only when it concerns the Chief Constable’s own person actions; that is, where the Chief Constable has had direct personal involvement in the allegations that have been raised.
When a complaint is made about the Chief Constable that does not relate to their own actions or personal conduct, the PCC is not the appropriate authority. This can happen if the concern raised relates to a delegated authority.
In such cases, the OPCC must pass the complaint to the force, in line with statutory guidance. Complainants are updated in writing when that happens, with an explanation of our assessment.